We take ownership of your wireline telecom environment — auditing bills, managing inventory, processing invoices, and resolving issues so your team doesn’t have to.
Stop managing telecom invoices manually. Allow us to manage outcomes.
A complete telecom management solution that goes beyond typical invoice processing software.
We work alongside all major wireline carriers as trusted, long-term partners.
These relationships translate directly into better outcomes for our clients. When IntraTEM submits an order, escalates an issue, or negotiates on a contract, we’re working with contacts who know us, trust us, and prioritize our clients because of it. That’s something no software platform can replicate.
When your organization needs to add a new line of service or circuit, IntraTEM manages the full process including sourcing options, coordinating quotes, and project managing the addition from start to finish. You don’t have to deal with the carriers directly. We handle it.
Whether your environment runs on one carrier or many, IntraTEM serves as your single point of contact, coordinating across providers and ensuring new services are added accurately, on time, and without disruption to your team.
A service-first alternative to telecom expense management software. Our team does the work. This includes auditing invoices, maintaining inventory, processing payments, and resolving billing errors. You’re not left managing a platform on top of everything else.
We identify billing errors, contract discrepancies, and cost-saving opportunities before they compound. Most telecom overcharges go undetected for months. Ours don’t.
We don’t just deliver reports and walk away. We take action — disputing erroneous charges, submitting orders, coordinating with carriers, and following through until issues are resolved.
A Managed Telecom Service Backed by Real People
Our telecom management services are delivered by dedicated professionals responsible for execution, not just oversight.
Continuous telecom expense management ensures costs stay controlled, not just reduced once.
Annual Savings Identified
Ongoing cost reduction
One-Time Credits Recovered
Billing error corrections
Time to Results
From onboarding to recovery
A top-10 U.S. healthcare organization already had a TEM provider in place. Within six months of switching to IntraTEM, here’s what changed.
Healthcare
Telecom
Multi-Location
Systemic billing errors. Unprocessed disconnects. Contracted rates not reflected in billing. None of it was visible through standard invoice review — and none of it was caught by the organization’s existing TEM provider.
Read the full case study to see exactly what IntraTEM found, how we fixed it, and what a continuous telecom operating model looks like in practice.
IntraTEM delivers telecom expense management through a service-first model designed to reduce cost, eliminate billing errors, and remove the operational burden from your team.
We actively manage your wireline environment across the full lifecycle — combining circuit and contract inventory visibility with hands-on invoice auditing, order management, and carrier coordination.
Unlike typical telecom expense management software, IntraTEM provides a fully managed service where experienced professionals take ownership, resolve issues, and deliver measurable results.
Common questions about managed telecom services, telecom expense management, and working with IntraTEM.
Telecom expense management (TEM) is the process of managing an organization’s wireline telecom environment, including circuits, invoices, contracts, orders, and carrier relationships. A fully managed TEM service like IntraTEM goes beyond software by providing a dedicated team that audits invoices, processes payments, manages service changes, MACDs, and delivers organization-wide reporting. The goal is to reduce telecom costs, eliminate billing errors, and give IT and Finance teams full visibility into what they’re spending and why.
Telecom management covers wireline services, such as fixed voice lines, data circuits, broadband, and other wired infrastructure billed by carriers like AT&T, Verizon, and Lumen. Mobility management covers wireless services, such as mobile phones, tablets, MiFi devices, and related plans throughout a cellular network. IntraTEM manages both through dedicated service lines, each with its own specialized team.
IntraTEM’s managed telecom services cover the full scope of wireline telecom expense management: circuit and service inventory management, invoice auditing and billing error resolution, invoice processing and on-time payment, cost allocation and chargeback reporting, MACD order management, carrier coordination, contract management, and organization-wide telecom reporting. Everything is handled by our team, not pushed back to yours.
Our telecom analysts review every invoice. We identify billing errors, unauthorized charges, disconnected lines, and rate discrepancies and commonly dispute them directly with the carrier on your behalf. Credits and recoveries are tracked and reported. Most organizations have chronic billing errors they’ve never caught because no one had time to look. We look every month.
MACDs stands for Moves, Adds, Changes, and Disconnects the service orders that govern changes to your wireline environment. Managing MACDs poorly leads to services you’re paying for but not using, orders that stall with carriers, and inventory that’s out of sync with reality. IntraTEM’s order management team handles MACD submission, tracking, and confirmation so your inventory stays accurate and your spend stays clean.
Circuit inventory management is the process of maintaining an accurate, up-to-date record of every wireline circuit and service in your environment, including associated contracts, rates, and terms. Without accurate inventory, you can’t audit invoices effectively, you can’t identify services to disconnect, and you can’t negotiate renewals from a position of strength. IntraTEM builds and maintains your inventory as a foundation for every other service we provide.
Yes. IntraTEM is built for mid-market and enterprise organizations with complex, multi-location telecom environments. Our organization-wide reporting gives Finance and IT a unified view of telecom spend by location, department, or cost center, regardless of how many carriers or circuits are in scope. Additionally, you can provide role based views and reports for each individual location and set manager.
Yes. IntraTEM is carrier-agnostic. We manage wireline environments across AT&T, Verizon, Lumen, Comcast Business, Spectrum, and other major and regional carriers. We handle all carrier coordination directly, including billing disputes, order submissions, and account management on your behalf.
IntraTEM supports mid-market and enterprise organizations with meaningful wireline telecom environments. If your team is spending time managing invoices, chasing carriers, or struggling to get visibility into what you’re paying for, our managed telecom services are built for you.
IntraTEM is capable of ingesting any invoice data, either from EDI, PDF, CSV, or any other format and normalize it in our reporting.
Stop managing telecom invoices manually and chasing carriers on your own. Talk to a specialist about what a fully managed telecom environment looks like, and what it could mean for your team.
Tell us about your environment and we’ll show you exactly how IntraTEM helps you take ownership of it.
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