The world is rapidly becoming a digital environment, and nobody wants to get left behind. Where once transactions were completed in person, paperwork was completed with a pen, and messages were sent via the postal service, we are now living in a world that is being changed by digital transformation.
What is digital transformation?
Digital transformation is taking a process, system, method, or whole business model and moving it to a digital methodology. This is a response to both the ever-growing presence of the online world, and an attempt to make businesses leaner, more responsive, and agile.
Prior to digital transformation, many jobs and businesses were tied to a single location. If you wanted a particular product you might have visited a local store; in modern times, you order it off the internet, and the product could arrive from anywhere on the planet.
In a similar way, if you had a desk job, you’d arrive at your place of work early in the morning and leave early in the evening, having spent around 90% of your day sitting at your desk. You might tap away on a computer, make a few notes on a pad, and make a few calls from your landline.
It was a system that worked but could be highly inefficient.
What if you could be anywhere in the world working from a laptop and cellphone? Digital transformation makes this a possibility. The systems in place become more open and adaptable to change, and the benefits for both employees and customers are tangible.
Mobility benefits Employees
In the previously mentioned desk job, the employee might work from 9AM to 5PM, but so might every other employee in the city. This means they leave their home at 7AM to arrive on time and sit in traffic until 7PM to get home again. Mobility mean they can work from wherever they want – and whenever they need to.
Mobility benefits Customers
With employees who are spending less time traveling and more time focusing on the job at hand, customers get bet service and support. Plus, if they need something out of hours, the employee doesn’t have to head to the office to resolve it.
Mobility as an aspect of digital transformation
These simple examples are just the tip of the iceberg for uses of mobility within digital transformation. Businesses that begin their digital transformation often encounter many problems as they change from one system to another, and mobility can be a complex concept for the uninitiated to tackle.
Knowing what devices to use, when to upgrade them, how to secure them, and how to support employees when they encounter a problem may be best left to an outsourced mobility management company.
The change to digital processes and systems itself will bring higher efficiency to your business especially if the move incorporates mobility, but it may not be a task your business can achieve on its own.